CS Operations Manager
GoodHabitzMadrid, Community of Madrid, Spain
Posted December 16, 2025
Full Time
About the Company
Become part of the leader online training company in the European market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.
Job Description
Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission is to make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. We craft unique training experiences now available in 10 countries worldwide, all produced in-house at the GoodHabitz Studios.
Requirements
- 5+ years of experience in Revenue Operations, or in a related field, ideally within Customer Success, with a focus on operational excellence and scalability.
- Knowledge of B2B SaaS metrics, customer lifecycle management, and best practices in Revenue Operations.
- Exceptional analytical skills, able to translate data into actionable strategies.
- Strong proficiency in CRM tools (preferably Salesforce) and customer success platforms.
- Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively across departments.
- Proficient in Excel/Google Sheets; experience with data visualization tools such as Tableau or Power BI is a plus.
- Project management experience with a keen eye for detail and the ability to manage multiple priorities.
- A proactive mindset with a passion for driving customer success and achieving results.
Benefits
- Competitive salary and role-specific performance bonus
- Paid time off – 25 days holiday
- Travel budget
- Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop
- Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth
- Mental coaching – support from our partner, OpenUp to keep your mind in top shape
- Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together
- Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises
- Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about
- Pension & insurance – disability and pension coverage for your long-term security