Salesforce Solution Analyst

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions. This role requires a techno-functional business analyst who understands complex business processes and can collaborate with stakeholders to design and prototype CRM solutions that enhance customer and partner experiences, working across various solution areas to ensure Salesforce enables frictionless experiences, efficient workflows, and scalable growth.

Requirements

• 5+ years of experience as a Solution Architect or Salesforce Analyst, focusing on both customer and partner solutions.
• Hands-on experience with Service Cloud and Sales Cloud.
• Strong understanding of Salesforce architecture, declarative tools, and data model.
• Ability to prototype solutions using low-code capabilities like Flows, Security model, and AI tools.
• Proficiency in querying Salesforce data (SOQL/SOSL) for analysis and troubleshooting.
• Experience supporting business teams with process optimization, automation, and reporting.
• Strong analytical, problem-solving, and communication skills.
• Salesforce certifications required for low-code and app-building solutions (e.g., Salesforce Administrator, Platform App Builder); AI-related certifications preferred.

Benefits

• Bonus eligibility