The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan.
Requirements
- Provides coaching and training to hourly employees on daily tasks.
- Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
- Seeks out opportunities for professional development for both self and other team members.
- Completes day-to-day tasks and suggests efficiency improvements.
- Tracks and measures day-to-day sales, production goals, and donations.
- Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.).
- Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs.
- Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
- Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
- Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
- Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.
Benefits
- Continuing education and leadership development as well as tuition reimbursement
- Comprehensive health plan
- Generous paid time off (PTO) and paid holidays
- Sabbatical and parental leaves
- Life, dental and vision insurance
- Short- and long-term disability plans
- Nationally recognized preventive health and wellness program
- Section 125 pretax health spending account, dependent care spending account, and premiums
- Discount programs including 20% discount off Goodwill retail stores immediately upon hire
- Retirement planning options with generous company % match
- Free mental health support services with up to 15 free counseling sessions for you and any family members
- Free nurse health coaching services on site
- Daily pay options available
