Product Support Manager, Google Fi

As a Product Support Manager for Google Fi, you will partner with cross-functional teams to enhance user experience, identify and address systemic issues, and develop a support strategy for critical user journeys. You will provide operational experience, channel customer feedback, and collaborate with product teams to implement product, policy, process, and tooling improvements.

Requirements

• Bachelor’s degree or equivalent practical experience
• 5 years of experience in a technical project management or a customer-facing role
• Experience with process improvement
• Certifications in Process Improvement (e.g., Six Sigma)
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies

Benefits

• Bonus
• Equity
• Benefits