Staff Software Developer, Google Cloud, Applied AI

Google Cloud's software developers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. As a software developer, you will work on a specific project critical to Google Cloud's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. Customer support is undergoing a fundamental transformation, moving from manual processes to AI-driven, intelligent interactions.

Requirements

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in software development.
• 5 years of experience testing and launching software products.
• 5 years of experience with full-stack development across the backend, such as Java, Python, Golang, or C++ codebases, and front-end experience, including JavaScript, TypeScript, HTML, CSS, or equivalent.
• 3 years of experience with software design and architecture.
• Experience building or integrating with cloud-based contact center technologies (e.g., CCaaS platforms, telephony, WebRTC).
• Experience with generative AI, large language models (LLMs), or conversational AI systems, especially in the development of AI agents or agentic frameworks.
• Experience building low-latency and distributed systems for real-time communication.
• Proven track record of cross-functional projects and managing technical collaborations with external partners and vendors.
• Understanding of customer support operations.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance