Support Program Manager, YouTube Operations
GoogleCalifornia, United States • Atlanta, Georgia, United States • Mountain View, California, United States • New York, New York, United States • Los Angeles, California, United States
Posted April 9, 2026
136000 - 197000 USD
Full Time
About the Company
Job Description
The Support Program Management team sits within Technical Program Manager (tPgM) and supports the YouTube Consumer Experience Operations, Creator Success Operations, and Scaled Comms and Escalations teams.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program/project management within video/streaming product or customer experience organization
- 5 years of experience managing cross-functional or cross-team projects involving frontline support related tooling (e.g., agentic AI, CRMs, telephony technology), frontline support delivery process transformations (transition workflows from employees to vendors, support user journeys, vendor workflow design, quality frameworks), and external product/feature launches.
Benefits
- Bonus
- Equity
- Benefits