Senior Director, Retail

The Senior Director, Retail leads goop's retail business with a focus on scalability, operational excellence, and an elevated in-store experience that brings the brand to life every day.

Requirements

• Own overall retail performance - optimizing sales, margin, and profitability through disciplined, data-driven decision-making.
• Own the retail customer experience - standardizing every touchpoint for customers so that their experience is consistently on-brand and on-par with their expectations.
• Lead and develop retail teams - setting clear expectations and accountability for culture, performance, customer experience, and sales results.
• Oversee retail operating systems and performance reporting that support consistent, seamless uptime for essential functions and real-time information visibility across all stores.
• Partner with finance and planning to align forecasts, budgets, and assortments with store-level performance.
• Drive standardization of systems and processes across stores to improve efficiency, training, clienteling, policy compliance, and sales productivity.
• Work cross-functionally with peers to deliver business strategies, operational systems, and marketing programs that support the unique needs of the retail stores while effectively laddering up to the brand and company goals and strategies.
• Set retail expansion goals and strategies - create pro forma templates, playbooks, and timelines for new store openings.

Benefits

• Generous health benefits package, including fertility benefits and paid parental leave.
• 'goopcation' paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica