Executive Director, Patient Services

Gossamer Bio is seeking a dynamic, strategic Executive Director of Patient Services to lead and elevate our patient engagement and support initiatives. This role ensures our patients receive exceptional care and support throughout their treatment journey.

Requirements

• Define and execute the company’s patient services vision and roadmap, aligning with corporate mission, access goals, and launch timelines.
• Build a patient-centric culture grounded in empathy, accountability, and operational excellence.
• Design and oversee the Hub and Specialty Pharmacy network strategy, including benefit verification, prior authorization, appeal support, and financial assistance workflows.
• Stand up integrated patient support solutions—affordability programs, onboarding, adherence, and education—embedded within the most efficient vendor infrastructure.
• Partner closely with Market Access, Commercial, Clinical, Regulatory, and Medical teams to align patient services with trial enrollment, product launch readiness, and reimbursement strategies.
• Develop and manage tailored programs that address diverse patient needs (e.g., co-pay assistance, bridge/quick-start, disease management).
• Maintain full compliance with HIPAA, FDA, CMS, and other applicable federal and state regulations.
• Champion ethical practices and rigorous documentation across all patient-facing activities.
• Recruit, mentor, and develop a lean, cross-functional patient services team capable of operating with speed, accountability, and precision in a start-up environment.
• Foster a culture of ownership, empathy, and continuous learning.

Benefits

• Medical, dental, and vision insurance
• 401(k) and 401(k) matching
• Long-term incentive plan
• Disability plan
• Vacation pay
• Sick time
• Holiday pay
• Work, personal, and family time off