Implementation Manager

Govini is seeking an experienced professional to drive robust software adoption across Govini’s SaaS user base and manage a team of Implementation Engineers. The Implementation Manager will be responsible for defining and optimizing user engagement, implementing operational practices, and tracking performance of teams and individuals.

Requirements

• Bachelor’s Degree or higher
• Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers
• Minimum of five (5) years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics
• Minimum of two (2) years of people management experience
• Proven excellence in interacting with DoD and/or national security senior leaders
• Strong written and oral communication skills, including strong presentation skills
• Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders
• Passionate about leading people and improving processes
• Demonstrated aptitude to learn new technical content
• Demonstrated excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
• Proven ability to develop strategies, translate them into initiatives, and track successful delivery
• Willingness to work hard, be strategic, and do the right thing for the business