IT Support Analyst
Grayscale InvestmentsConnecticut, United States
Posted October 15, 2025
Full Time
About the Company
Grayscale Investments is a leading asset management firm founded in 2013, specializing in digital currency investments. Offering a range of products including Bitcoin and other cryptocurrencies, Grayscale provides investors with single asset, diversified, and thematic exposure to the digital economy. With a decade-long track record and deep expertise, Grayscale stands out by enabling access to future-forward investment opportunities through innovative financial services.
Job Description
Grayscale is seeking a Level 2 Help Desk Analyst to support a growing team and ensure smooth technology operations across the company. This role involves resolving technical issues, onboarding/offboarding users, contributing to knowledge base, and participating in on-call schedules. The position offers growth potential within the financial services industry and is ideal for self-starters with a passion for technology.
Requirements
- Deliver frontline technology and security support.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Maintain the internal knowledge base.
- Participate in proactive maintenance and system hygiene.
