Contentnea Health

Coordinates referrals ordered by clinical practitioners and reviews communication tools and the electronic health record (EHR) to receive referral orders from clinical practitioners.

Requirements

• Coordinates referrals
• Reviews communication tools and the electronic health record (EHR) to receive referral orders from clinical practitioners
• Reviews the referral order for completeness to ensure the receiving specialty partner has the information needed to schedule the referral appointment
• Communicates directly with the ordering practitioner if additional information is needed
• Reviews the patient’s insurance status to coordinate applications to patient assistance programs or completes prior authorizations with insurance companies when needed to facilitate timely referral appointments
• Documents each step of the referral process per established referral procedure
• Documents all communication with the patient related to the referral process
• Informs the ordering practitioner of the status of the referral per the established referral procedure
• Follows the established procedure for referral tracking to ensure follow-up for patients who miss their referral appointment
• Communicates with the ordering practitioner when patients miss their referral appointment
• Collaborates with the Health Records Coordinator per established referral procedure to assist with completion of the referral
• Performs routine audits of open referrals
• Collaborates in the process of assigning incoming referrals to the designated members of the Referrals team
• Acts as a liaison between patients and specialists to address inquiries and concerns