Customer Service Technical Representative
Groupe TornatechLaval (administrative region), Quebec, Canada
Posted January 13, 2026
Full Time
About the Company
Tornatech is a Quebec-based company that has expanded its reach globally with its fire pump controllers.
Job Description
Join Tornatech at our brand-new plant in Laval, Quebec, Canada as a Customer Service Technical Representative. You'll work with American customers, assess customer needs, and provide technical support. The role requires a college diploma in Electromechanical, Electronic, or Electrical, or Automation and Controls, and at least 2 years of relevant experience. You'll work in a hybrid environment with a team of 10 members, mostly teleworking.
Requirements
- College diploma in Electromechanical, Electronic, or Electrical, or Automation and Controls, or equivalent
- At least 2 years' relevant experience in a technical role
- Good knowledge of the Microsoft 365 suite
- Good interpersonal skills
- Ability to work with minimal supervision
Benefits
- Flexible work schedule (day shift)
- Choice: Possibility of working in the office and/or teleworking (the team is mostly teleworking)
- Group insurance and RRSPs with employer participation after 3 months
- Employee assistance program and telemedicine
- Paid vacation during the holiday season
- Very active social committee
- Micromarket service with quality products and free coffee
