VIP Support Resource Agent

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

Requirements

• Handle multiple GEOs, ensuring smooth and consistent VIP service across all assigned regions.
• Provide VIP support through live chat, email, and phone, maintaining high quality and fast response times.
• Work in a rotating shift schedule, covering both day (13:00–22:00) and night (00:00–09:00) shifts.
• Support the company’s multi-brand structure, switching between brands when needed to maintain workflow stability.
• Assist internal teams during high-load situations to balance queues, manage urgent cases, and maintain SLAs.

Benefits

• Medical insurance and financial aid
• Benefit Cafeteria
• 100 % paid sick leaves
• Paid vacation
• Annual salary review (based on performance)
• Quarter bonuses according to the company’s policy
• Individual annual training budget
• Growe University
• Personal development plan
• Corporate events and team-building activities
• Growe Care (Well-being Program)
• Free lunches at the office