Technical Solutions Engineer

We are looking for a Technical Solutions Engineer to join our Industry CSSC team. The role involves providing professional and effective technical advice and quotations to incoming inquiries, and maintaining and improving our customer experience.

Requirements

• Associate’s or Bachelor’s Degree in Engineering/technical field or equivalent work experience (3 - 5 years’ experience)
• Experience of 2+ years in a similar position, including opportunity and quotation management with a technical background and experience
• Fundamental product and application knowledge – interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built
• Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders
• Working knowledge with Microsoft office, experience using SAP (CRM/SD) would be beneficial
• Previous experience within Customer Services and relevant administrative experience, organizational skills & accountability with the Customer would be beneficial
• Knowledge of business structure, products and key market needs to create a successful Customer centric experience
• Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames
• Experience in successfully engaging different groups of stakeholders in difficult and complex situations

Benefits

• Flexible working hours
• Up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses
• Health insurance
• Parental support
• Internal well-being consultants and programmes
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly