L1 Systems Support ( Reynosa - Tamaulipas ) México
GSB SolutionsReynosa, Tamaulipas, Mexico
Posted October 11, 2025
Full Time
About the Company
GSB Solutions is a leading provider of human capital and technology integration services, specializing in recruitment, training, software development, technical support, and quality assurance. With a presence across America, the company combines cutting-edge technology with a human-centric approach to deliver efficiency and excellence. GSB's distinctive value proposition lies in its commitment to recognized industry standards and professional expertise.
Job Description
We are looking for a Level 1 Technical Support specialist to install, configure, and maintain desktop computers, peripheral equipment, and software, and provide VIP support with tailored service.
Requirements
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software
- Hardware/software troubleshooting and resolution
- Perform IMAC services for IT assets
- Offer VIP support with tailored, high-touch service
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities
- Documenting incidents, problems, and resolutions for future reference
