Customer Service Support Specialist (DC)

Join a company that makes a difference in people's lives every day! As a Customer Service Support Specialist, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care and other stakeholders.

Requirements

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Benefits

• Generous Paid Time Off
• Competitive wages and benefits