Junior Network Analyst- German

As a Junior Network Analyst at GuestTek, you will be responsible for taking calls from hotel guests and staff members, addressing their questions and concerns, and resolving tickets according to company policies. You will also provide exceptional customer service, represent the company, and work well with other GuestTek employees.

Requirements

• Fluent in English (80% or higher)
• Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset
• Basic concepts of Windows, Apple and Android operating systems, and a comfort level of troubleshooting these topics patiently with a customer over the telephone
• Exceptional Customer Service and communication skills
• Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends)
• IT certifications will be an asset

Benefits

• Superior communication and interpersonal skills
• Customer and business oriented approach
• Motivated, reliable, and goal oriented with a proven dedication to customer care excellence
• Ability to use logic while providing service
• Ability to work independently, and the desire to go above and beyond while contributing to a team's overall success
• A positive "can do" attitude and customer focused approach that will enable you to deal with challenging situations and integrity, empathy, and sincerity