Customer Service Manager, NZ
GWA GroupAuckland, Auckland, New Zealand
Posted August 27, 2025
Full Time
About the Company
GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture. At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
Job Description
GWA is seeking a Customer Service Manager to lead and inspire a team in Avondale, Auckland, New Zealand, ensuring exceptional customer experiences. This role focuses on driving proactive activities and value-add initiatives, supporting GWA's vision of market-leading customer service and a competitive advantage. The manager will align strategy with business objectives and provide clear direction to the team. This is a key role, offering impact and growth within the company.
Requirements
- 5+ years’ experience in a similar leadership role
- Proven ability to drive team performance and deliver results
- Strong customer service skills with continuous improvement focus
- Excellent written, verbal, and telephone communication skills
- Analytical and planning ability
- Experience leading teams in a high-call volume environment
- Proficiency with MS D365 or a similar operating system
Benefits
- Hybrid working options
- Free onsite parking
- Competitive remuneration and bonus structures
- Immersive onboarding program
- Learning & Development programs
- Paid parental leave
- Health & Wellbeing Services
- Annual flu vaccinations
- Opportunities to purchase additional annual leave
- Life & Trauma insurance
- Option to purchase additional annual leave
- Growth Opportunities
