The Homeownership Coordinator provides administrative and operational support to the Homeownership Program and the Homeownership Manager by working with clients through the homeownership application process from intake through closing or final disposition.
Requirements
- Provide administrative and operational support to the Homeownership Clients throughout the homeownership application process from intake through closing or final disposition.
- Process, route, and track incoming mail, documents, and correspondence related to homeownership applications from clients, lenders, down payment assistance providers, insurance companies, title companies, and other partners to ensure timely processing.
- Prepare and submit down payment assistance (DPA) applications in a timely manner to keep targeted closing dates on track.
- Maintain accurate, complete, and audit-ready applicant and homeowner records in organizational databases and file systems.
- Communicate professionally with buyers, lenders, DPA providers, title companies, appraisers, insurance companies, and internal staff to support timely resolution of applications, document all communications appropriately.
- Respond to phone calls, emails, and mail within 48 business hours, providing courteous and accurate customer service.
- Support the closing process by coordinating documentation, tracking required items, scheduling meetings, and ensuring information is available for reporting and finance purposes.
- Provide administrative and logistical support for Homebuyer Orientations, including scheduling, setup, materials preparation, registration, and follow-up communication.
- Coordinate sweat equity tracking and documentation for approved homebuyers, ensuring participants remain informed and compliant with program requirements and Habitat U classes.
- Assist with post-closing homeowner communications, mentorship coordination, and distribution of internal and external resources.
- Collaborate with Housing Counseling, Education, and other internal teams to track buyer progress, readiness milestones, and program compliance.
Benefits
- Health insurance – Paid at 80% for employee only
- Benefit options paid 100% for employee only
- Short-term disability
- Long-term disability
- Life insurance 1x salary up to $125,000
- Voluntary - dental, vision, supplemental life, hospitalization, critical illness, and accident coverage.
- Retirement plan with match up to 5% first of the month after 30 days
- Paid Holidays – 12 per year
- Flexible paid time off
- Telecommuting options
- Book club and engagement activities
- Wellness initiatives
- Public Service Loan Forgiveness Eligible Employer
