Customer Account Manager - SMB

HackerRank is seeking a Customer Account Manager to deliver a strong customer experience and support customers throughout their lifecycle. The role involves managing a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience.

Requirements

• 1-3 years of experience in a customer-facing role within a SaaS or technology environment
• Strong written and verbal communication skills
• Ability to explain concepts clearly
• Familiarity with HR Tech, recruiting tools, or developer-focused products (optional)
• Collaborative mindset (optional)

Benefits

• Incentive-based pay
• Annual total potential earnings range of $100,000 to $125,000
• Stock options
• Benefits