Supplier Quality Investigator
HafeleNorth Carolina, United States
Posted January 6, 2026
Full Time
About the Company
Häfele America Co., founded in 1973 and headquartered in Archdale, NC, designs and manufactures a broad portfolio of architectural and furniture hardware, including cabinet hinges, drawer slides, sliding door systems, LED lighting, and consumables such as sandpaper and wood glue. The company serves the furniture, cabinetry, architectural, builders, hospitality, and design sectors, offering innovative solutions that address both obvious and hidden challenges in interior and exterior applications. With a nationwide distribution network and a flagship showroom in New York City, Häfele delivers high‑quality, reliable products that combine engineering precision with creative design. Its commitment to problem‑solving and customer‑centric ingenuity sets it apart as a trusted partner for professionals seeking durable, functional, and aesthetically pleasing hardware solutions.
Job Description
The Supplier Quality Investigator conducts investigations of open service requests, responds to customer inquiries, and collects and maintains quality records and metrics. The role also involves performing 5S activities, processing RMA's, and performing inspections and audits throughout the distribution process.
Requirements
- Conducts investigation of open service requests
- Responds timely to Customer Service with investigation results
- Reviews and closes approved QMs in a timely manner
- Ensures that 'nonconforming' products related to QMs is quarantined in a timely manner, and affected personnel is notified
- Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests
- Collects and maintains assigned quality records and metrics
- Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur
- Performs 5S activities in Quality area
- Process RMA's including receiving, preparation for storage and 'putaway'
- Perform 1st piece inspection for Service + area including BOM checks and Item verification
- Perform additional inspections and audits throughout the distribution process
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Life insurance
- 401(k) matching
