Customer Success Manager
Harmonic Inc.Georgia, United States
Posted October 13, 2025
Full Time
About the Company
Harmonic is a leading provider of innovative solutions for video, broadband, and media companies. With over 25 years of expertise, Harmonic offers a range of services including cloud-native media processing, OTT streaming, and gigabit broadband services. Their focus on simplifying and empowering customers to monetize content across various screens positions them as a distinctive player in the industry.
Job Description
Harmonic is a software-based cable access solutions company revolutionizing the networking industry. The Customer Success Manager will build strong customer relationships, provide ongoing support, and contribute to increasing revenue and minimizing churn by proactively addressing customer challenges and promoting the value of their solutions. The role reports to a Regional Customer Success Lead and focuses on fostering growth and customer satisfaction.
Requirements
- Proven work experience as a Customer Success Manager or similar role
- Experience working with MSOs and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills relating to the use of the product or service
- Accountability and personal organization
- Experience in managing a diverse group and training each according to company standards
- Proficiency in German (Native Level)
