Learning and Development (L&D) Manager
HCAS LLCMiami, Florida, United States
Posted November 17, 2023
Full Time
About the Company
HCAS LLC is a contact center that specializes in bilingual customer service and training support for health plan partners. The company delivers high‑quality support for transportation and supplemental program inquiries while ensuring comprehensive training and continuous improvement of new hires.
Job Description
The Learning and Development (L&D) Manager develops and executes training programs, assesses employee needs, and tracks their effectiveness. This role involves collaborating with employees and managers, analyzing ROI, and overseeing program development and budget management. The ideal candidate will contribute to a positive company culture and support career advancement.
Requirements
- Assess training needs through surveys, interviews, or focus groups.
- Design, plan, organize, or direct employee training programs.
- Provide training to employees at all levels (entry-level to management).
- Analyze training ROI and effectiveness.
- Support the HR team in performance management.
- Maintain employee development systems.
- Administer departmental budget.
- Proficient in MS Office and Learning Management Systems (LMS).
