REMOTE PART-TIME Bilingual (Spanish) Customer Service Representative Center
HCAS LLCUnited States
Posted December 8, 2023
Part Time
About the Company
HCAS LLC is a contact center that specializes in bilingual customer service and training support for health plan partners. The company delivers high‑quality support for transportation and supplemental program inquiries while ensuring comprehensive training and continuous improvement of new hires.
Job Description
This remote Part-Time Bilingual (Spanish) Customer Service Representative role involves providing customer support to health plan members in both English and Spanish, handling inquiries about transportation services, and ensuring data privacy and security. The role requires excellent communication skills and adherence to HIPAA regulations.
Requirements
- 6 months of inbound Contact Center experience or transferable healthcare experience
- Fully bilingual: English/Spanish
- High School degree or equivalent
- Must be able to sit for 8 hours or more a day wearing a headset
- Secure, quiet, distraction-free workspace
- Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
- Excellent written, communication and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Adaptability to high and fast-paced call volume
