Technical Services Engineer
HealthEdgeUnited States
Posted January 14, 2026
80000 - 110000 USD
Full Time
About the Company
HealthEdge is dedicated to driving digital transformation in healthcare through end-to-end technology solutions. The company offers a range of products including HealthRules® Payer, Source, GuidingCare, and Wellframe, aimed at supporting new business models, reducing administrative costs, and improving health outcomes. With a global team of 2,000+ professionals, HealthEdge is committed to innovation and making a significant impact in the healthcare industry.
Job Description
The Technical Services Engineer provides advanced technical support for the GuidingCare platform, ensuring high-quality service delivery to clients. The role involves troubleshooting, issue resolution, and collaboration with cross-functional teams to maintain and improve system performance.
Requirements
- Translate customer requirements into technical solutions and architecture.
- Collaborate with product, engineering, and database teams to resolve technical issues.
- Provide Tier II/III support for complex enterprise systems.
- Lead technical aspects of projects, including troubleshooting and risk management.
- Improve support processes, tools, and infrastructure for efficiency and customer satisfaction.
- Conduct root cause analysis and implement strategies for recurring issues.
- Mentor team members and document technical processes.
- Coordinate with global teams to resolve priority issues.
Benefits
- Paid vacation time
- Health insurance
- Retirement plan
