Success Manager, Account Success

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. As a Success Manager, Account Success, you will play a pivotal role in driving customer satisfaction and fostering the widespread adoption of our products to support revenue goals.

Requirements

• Experienced professional with a minimum of a bachelor’s degree in healthcare, business, or technical field
• 3-5 years in a customer service/customer success or related role
• Experience in healthcare organization preferred
• Experience with HealthStream Learning Center (HLC) from an administrator level is a plus
• Experience in a SaaS business desirable
• Experience with Salesforce and customer success platforms (Totango) is desirable

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement