Technical Support Specialist
HeardUnited States
Posted November 4, 2025
60000 - 70000 USD year
Full Time
About the Company
Heard is an equal opportunity employer that aims to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets.
Job Description
Heard is looking for a detail-oriented Technical Support Specialist to serve as the technical backbone of our Customer Experience team. The Technical Support Specialist will bridge the gap between our customers and our product, providing both frontline customer support and specialized technical troubleshooting.
Requirements
- Provide Frontline & Expert-Level Support
- Deliver Real-Time Assistance
- Manage Technical Pipeline
- Partner Cross-Functionally
- Ensure Quality
- Build Knowledge Assets
- Drive Resolution
Benefits
- Competitive salary
- Variable compensation
- Equal opportunity employer
- E-Verify program
