IT Support Specialist II
Heartland Business Systems, LLCWisconsin, United States
Posted December 29, 2025
Full Time
About the Company
Heartland Business Systems, LLC delivers comprehensive IT solutions, including cloud infrastructure, data center hosting, managed services, cybersecurity, and AI analytics. The company supports enterprises with modern workplace technologies, application development, and security services such as virtual CISO and managed XDR, enabling clients to optimize operations and safeguard assets.
Job Description
The IT Support Specialist II provides day-to-day hands-on support to end users, provisioning solutions and troubleshooting user issues. This role provides 1-to-1 end user support and training, and serves as on-call support in a rotational basis for the entire enterprise.
Requirements
- Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
- Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.
- Track, route, and redirect problems to correct resources.
- Identify PC hardware warranty repair and resolve as required.
- Provide timely and relevant updates to end users.
- Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.
- Participate in the on-call support rotation.
