Customer Support Team Lead

Heidi is a healthtech startup that aims to improve patient care across the world. The company is looking for a Customer Support Team Lead to work on the frontlines with their Customer Support team, resolving queries, coaching team members, and driving operational improvements.

Requirements

• Proven experience in customer support, with exposure to SaaS or HealthTech preferred.
• Strong written communication and problem-solving skills.
• Bachelor's in Health Science, Engineering, Math, Computer Science, or similar field would be advantageous.

Benefits

• Work from home, with possibility of hybrid work in the future
• Learn from some of the best engineers and creatives, joining a diverse team
• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups