Lifecycle Lead | AU
Heidi HealthSydney, New South Wales, Australia • Melbourne, Victoria, Australia
Posted February 10, 2026
Full Time
About the Company
Heidi Health builds an AI-powered Care Partner that automates clinical administrative tasks—documentation, form filling, and task management—enabling clinicians to devote more time to patient care. The platform powers over 2 million consults weekly across emergency departments, general practice, and specialist clinics in 110 languages and 116 countries, demonstrating its global scalability. Its value lies in expanding clinical capacity while meeting stringent compliance standards, including NHS, HIPAA, GDPR, Australian Privacy Principles, SOC 2, and ISO 27001. Founded in Melbourne and backed by $96.6 M from investors such as Point72 and Blackbird, Heidi Health positions itself as a secure, enterprise-grade solution at the forefront of medical AI and digital health innovation.
Job Description
Heidi is building an AI Care Partner that works alongside clinicians to make care continuous and deeply human. The Lifecycle Lead will deliver customer communications and lifecycle programs that support key moments across the customer journey.
Requirements
- 6–10+ years in lifecycle, growth, or product-led SaaS roles
- A strong lifecycle background
- Hands-on experience with Braze
- Proven experience building complex, cross-channel lifecycle journeys
- Comfort working directly in HTML/CSS; familiarity with JavaScript, webhooks, or custom events is a bonus
- Strong product intuition and comfort working with data from a CDP
Benefits
- Equity from day one
- Personal development budget
- Dedicated wellness days
- Birthday off to recharge
- Work from anywhere in the world for a month
- 3 days in the office per week