Solutions Engineer
Heidi HealthMelbourne, Victoria, Australia • Sydney, New South Wales, Australia
Posted February 16, 2026
Full Time
About the Company
Heidi Health builds an AI-powered Care Partner that automates clinical administrative tasks—documentation, form filling, and task management—enabling clinicians to devote more time to patient care. The platform powers over 2 million consults weekly across emergency departments, general practice, and specialist clinics in 110 languages and 116 countries, demonstrating its global scalability. Its value lies in expanding clinical capacity while meeting stringent compliance standards, including NHS, HIPAA, GDPR, Australian Privacy Principles, SOC 2, and ISO 27001. Founded in Melbourne and backed by $96.6 M from investors such as Point72 and Blackbird, Heidi Health positions itself as a secure, enterprise-grade solution at the forefront of medical AI and digital health innovation.
Job Description
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. We're looking for a Solutions Engineer to help prospects understand what's possible with Heidi, guiding integration feasibility, and ensuring a smooth transition into implementation.
Requirements
- 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
- Excellent communication skills.
- Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
- Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
- Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
- Comfortable operating autonomously in a fast-paced, early-stage environment.
- A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
Benefits
- Flexible hybrid working environment
- Generous personal development budget of $500 per annum
- Learn from some of the best engineers and creatives, joining a diverse team
- Become an owner, with shares (equity) in the company
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups