IDV Business Analyst
HelloKindredEngland, United Kingdom
Posted February 10, 2026
Full Time
About the Company
HelloKindred is a staffing agency specializing in marketing, creative, and technology roles, with a vision to make work accessible and improve people's lives.
Job Description
HelloKindred is seeking an IDV Business Analyst to translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification.
Requirements
- Capture and refine requirements for Helpdesk and Self-Service IDV
- Map current and future user journeys and identify friction points
- Document POC criteria, success measures, and acceptance conditions
- Support testing, stakeholder workshops, and readiness activities
- Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes
- Translate business challenges into validated user journeys and functional requirements
- Articulate business impact and operational improvements linked to identity verification processes
- Strong Business Analyst capability within IAM, authentication, or security transformation environments
- Experience writing user journeys, epics, acceptance criteria, and process flows
- Strong stakeholder-facing workshop facilitation and elicitation skills
- Ability to clearly articulate business impact and operational improvements
- Familiarity with Onfido, Verified ID, or similar IDV products is desirable
- Experience working in Agile delivery environments such as Scrum or Kanban is desirable
- Experience using modelling tools such as Visio, Figma, Miro, or BPMN is desirable