Security Consultant (UAE National)

Help AG is looking for an experienced Security Consultant (U.A.E National) who will be responsible for the proper and accurate handling of support requests for Help AG’s customers. The security consultant will receive requests by email/calls and handle those according to Help AG’s support workflow including continuous communication with the customer on tickets, health check, projects, and other technical work.

Requirements

• Work on technical support tickets from customers.
• Perform health check for the supported technologies.
• Work on projects and pre-sales activity as and when required.
• Keep ticket-system up to date to meet SLA requirement.
• Interaction and communication with vendor support organizations and engineers.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open door policy.