Intake and Screening Specialist

The Intake and Screening Specialist serves as the initial point of contact for individuals and families seeking homeless prevention or homeless services, conducting screenings, eligibility determinations, and referrals in accordance with contractual regulations and coordinated entry requirements.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in human services or related field preferred
• Experience in intake, screening, customer service, or human services
• Attention to detail and accuracy
• Trauma-informed and client-centered approach
• Ability to manage high-volume inquiries
• Cultural humility and confidentiality
• Strong problem-solving and decision-making skills
• Knowledge of homeless services systems and eligibility guidelines
• Knowledge of HUD homeless assistance programs and fair housing principles
• Strong organizational, communication, and documentation skills
• Possess a valid California driver's license and have access to a properly registered vehicle
• Ability to pass a background check and criminal clearance
• Ability to successfully pass a TB screening test