The Ambulatory Care Network (ACN) is a department within the Los Angeles County Department of Health Services (DHS) committed to providing world-class, compassionate health care. The ACN Patient Access Center helps align and simplify patient access services, while leveraging technology and operational efficiencies and expertise.
Requirements
- Answers phones
- Follows appointment-making processes and procedures per policy
- Completes accurate patient scheduling by following detailed algorithms
- Ensures accurate verification of patient demographic information and payor source coverage details
- Identifies discrepancies in coverage or empanelment and appropriately refers cases for processing
- Determines which appointments (types, date, time, provider) meet the patient’s needs and schedules / confirms appointments accordingly
- Sends message(s) using Electronic Health Record (EHR) platform and/or transfers callers to appropriate departments
- Enters scheduling notes and relevant information when needed
- Provides assistance with scheduling and rescheduling appointments for various types of appointments for various types of requests (primary, specialty, etc.)
- Adheres to LACO-DHS behavior and appearance standards
- Demonstrates strong customer service and communication skills
- Treats patients with courtesy and respect
- Adheres to HIPAA and patient confidentiality
Benefits
- Paid Time Off
- Retirement Plan
- Health Insurance
- Life Insurance
- Paid Holidays
