AU Software Support Consultant

Henry Schein One is a tech company that provides dental care solutions. We are seeking a Software Support Consultant to provide accurate and timely solutions to customer requests, ensuring high customer satisfaction and contributing to continuous improvement in customer support processes.

Requirements

• Experience working in a customer service/fast paced environment
• Experience working with computers (MSOffice, Zendesk)
• Degree standard or equivalent experience
• Technical Proficiency: Ability to navigate and troubleshoot the company's software.
• Communication Skills: Clear, empathetic, and professional communication with customers.
• Problem-Solving Skills: Efficiently identifying and addressing root causes of issues.
• Adaptability: Willingness to adapt to new software updates and customer needs.

Benefits

• Diversity and inclusion are integral to every aspect of our business
• Equal-opportunity employer
• Flexible work environment
• Opportunities for career growth and development
• Recognition and reward for excellent performance