The Student Wellbeing Executive Assistant will provide a high level of customer service and front-line advice to students, carrying out administrative work and delivering direct support to facilitate their learning experience. The role plays a key role in delivering front line advice and support to students in the department of Student Wellbeing.
Requirements
- Good educational standard with excellent spoken and written English
- Experience in working in front line services, assessing the appropriate response, and providing advice, information, and guidance on a range of issues
- Experience in handling confidential/sensitive information
- Experience of using IT, including Microsoft Office and Finance systems
- Experience in a carrying out a wide range of administrative tasks and implementing new processes and ability to handle large volumes of data
- Excellent communication and interpersonal skills and a professional, customer-focused approach with experience of working co-operatively and effectively within a team
- Skills in responding to distressed or challenging customers
- Understanding of the issues that affect students particularly those with a disability or mental health issue
Benefits
- 28 days annual leave, increasing to 33 days per year after 5 years service
- 9 buildings closed days for all full time staff
