Customer Operations Manager

This Customer Operations Manager position focuses on the front-of-the-house processes, customer service, and revenue generation. The role involves leading frontline employees, resolving customer issues, and ensuring a positive customer experience. The manager oversees performance and may lead a brand or function, and contributes to a variety of functions. The salary range is $50,000 annually.

Requirements

• 1-3 years’ experience in Customer Service or Operations
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Excellent verbal and written communication skills
• Flexible and adaptable
• Results driven
• Ability to drive process and organizational change
• Ability to influence
• Ability to motivate teams and maintain a positive attitude
• Ability to work under minimal supervision
• Ability to see the big picture and leverage critical thinking
• Excellent organization, time management, delegation, and prioritization skills

Benefits

• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more