We are looking for a Centralized Scheduler that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Requirements
- Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
- Prepare, maintain and monitor schedule for multiple providers
- Fill cancelled/rescheduled appointments assuring schedule is full
- Understand dental procedures and dental terminology for proper scheduling and treatment coordinating
- Schedule and confirm patient appointments
- Coordinate daily schedule with patient treatment needs and available treatment times
- Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
- Work closely with clinical staff and other front office staff to assure smooth flow of patient care
- Provide excellent customer service 100% of the time
- Determine type of service caller is seeking
- Verify dental insurance information
- Understand insurance benefits to effectively educate patients on their dental benefits and communicate with Practice Manager
- Collect full and complete insurance information from caller utilizing the form provided by the dental billing manager
- Route all private insurance information to the dental billing specialist for verification indicating the date of the appointment
- Verify address, phone number, and potential need for updating annual registration paperwork, and schedule the paperwork appointment as needed
- Coordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff
- Verify eligibility for a 6 month checkup (recall) prior to scheduling that type of appointment
- Be knowledgeable of the sliding fee schedule and acceptable proof of income
- Accurately inform callers without insurance or with limited Medicaid information on the slide and what is required for acceptable proof of income
- Be able to estimate dental fees for copay and treatment
- Repeating the phrase 'this is only an estimate and may change based upon proof of income that is provide' is required during call
- Schedule the dental appointment with the dentist of record
- Repeat appointment date, time and location to caller 100% of the time
- Inform parent or legal guardian that they must be present at the first appointment or if annual registration is due
- Inform caller they will need to bring a list of their medications
- Place a note in the note box of the appointment regarding slide and insurance information
