Front Office Manager
Highgate HotelsNew York, New York, United States • London, England, United Kingdom • Dallas, Texas, United States • Seattle, Washington, United States
Posted September 18, 2025
65000 - 70000 USD year
Full Time
About the Company
Highgate Hotels is a leading real estate investment and hospitality management company with a dominant presence in U.S. gateway markets and expanding globally. Specializing in hotel planning, development, revenue management, and bespoke branding, Highgate leverages proprietary tools and experienced leadership to maximize asset value and drive performance. With offices in major cities worldwide, the company is a trusted partner for top ownership groups and hotel brands.
Job Description
Highgate Hotels is seeking a Front Office Manager to ensure the efficient operation of their guest services, concierge, and uniform services/transportation departments. The role focuses on providing excellent customer service, maximizing room revenue and occupancy, and maintaining high standards of hospitality. Responsibilities include managing staff, handling guest requests, and monitoring daily operations.
Requirements
- Respond to guest requests and complaints in an efficient manner.
- Motivate and coach guest services personnel.
- Master all aspects of the Front Office computer system.
- Ensure compliance with Highgate Hotel policies.