Associate Director - Product Strategy & Operations
HighLevelDelhi, India
Posted December 9, 2025
Full Time
About the Company
HighLevel is a comprehensive AI-powered marketing platform serving over 2 million agencies and businesses globally. Offering a one-stop solution for lead capture, automation, payment processing, scheduling, and analytics, HighLevel streamlines marketing efforts with its white-labeled app. Its key value propositions include seamless integration of various communication channels and advanced analytics tools, making it an essential tool for scaling and owning digital marketing strategies.
Job Description
HighLevel is seeking an Associate Director - Product Strategy & Operations to collaborate with Platform & Core Product leadership to turn insights into action and action into measurable outcomes. The role will focus on key experience and retention metrics across the platform, including TTP, churn, and NPS.
Requirements
- 8–12 years of total experience in Product Strategy, Strategy & Operations, BizOps, Product Analytics, or Management Consulting for a high-growth B2B SaaS company
- At least 3–5 years of experience working on cross-functional programs and mentoring team members
- Prior experience working closely with Product Management and/or Customer Success on customer experience, adoption, or retention programs
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance