Spa Receptionist
HiltonMexico City, Mexico City, Mexico
Posted January 12, 2026
Full Time
About the Company
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Job Description
A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
Requirements
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Adhere to cash handling procedures
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Up-sell with latest departmental incentives
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations
Benefits
- Excellent compensation and benefits package
- Opportunities for career growth and development
- Supportive and inclusive work environment
- Comprehensive training and development programs
- Employee recognition and rewards programs