Front Office Manager
Hind ManagementNorthland, New Zealand
Posted September 23, 2025
Full Time
About the Company
Hind Management owns, operates and manages high performing hotel, hospitality and spa businesses. We are the ownership and management company behind the consumer-facing brand of award-winning Sudima Hotels and a number of other businesses – East (modern-Asian plant based restaurant) and Sunset (rooftop lounge-bar) in Auckland, Hiku (rustic but elevated modern New Zealand restaurant) in Kaikōura, The Lane (Canterbury bistro) in Christchurch and Moss Spa in Christchurch and Queenstown. Our experience and services span hotel development and related project management including pre-openings and procurement, hotel and hospitality management and operations, through to full consulting services. We have built our businesses on a foundation of honesty and integrity. Before every decision and action in our business, we ask “is this right for our guests? For our people? For our community? For our environment?”. We take our responsibilities as an ethical business seriously and believe our 550+ strong team can make a real and wide-reaching impact. We believe in empathy, understanding, and accommodating differences. And we care about the little things that put a smile on people’s faces. If you're interested in being part of our team and making a difference, we'd love to hear from you. Get in touch with us at [email protected]
Job Description
Sudima Christchurch City Hotel is seeking a full-time Front Office Manager to lead the front office team. The role involves ensuring guest satisfaction, managing daily operations efficiently, and overseeing staff and compliance. Candidates should be passionate about hospitality and possess strong leadership skills.
Requirements
- Ensure smooth check in and check out processes.
- Oversee and ensure department and departmental grooming standards are maintained.
- Oversee safe evacuation of the hotel.
- Oversee rosters and report on monthly budgets and P&Ls.
- Daily meetings with the Hotel Manager.
- Current LCQ, General Managers, and First Aid Certificate.
- Previous experience with Property Management Systems.
- Excellent written and verbal communication skills.
Benefits
- Life insurance
- Health and wellbeing programs
- Discounts on hotels, restaurants, bars and spas
- Staff uniforms and meals on duty
- Te Reo and cultural responsiveness training
- Family and friends rates
- Excellent reward & recognition events
- Long service and anniversary gifts
- Free Life Insurance
- Wellbeing program
- Paid training and individual employee development plans
- NZQA qualification pathway
