General Evaluator, Patient Services / Access Specialist (Non-Clinical)

We are seeking a Patient Access Evaluator to review and assess patient-facing Voice AI interactions focused on benefits navigation, coverage explanations, affordability, and access next steps. This role is ideal for someone with hands-on experience in patient access, benefits investigation, reimbursement support, or financial navigation.

Requirements

• 2-5+ years of experience in patient access, benefits investigation, reimbursement support, or financial navigation
• Direct experience communicating with patients about insurance coverage, benefits, or affordability
• Strong written and verbal communication skills
• Ability to make clear, precise judgment calls when evaluating AI performance
• Fluency in English
• Reliable access to a computer and high-speed internet