Customer Success Engineer - AI & Automation

This customer success role supports SaaS clients with AI automation, voice agents, and API integrations. The ideal candidate is hands-on, experienced in customer success, and passionate about AI-driven solutions. This is a remote position that requires collaboration across departments to deliver measurable outcomes.

Requirements

• 3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
• Strong experience with automation platforms like Make.com, Zapier
• Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents
• Excellent English communication (verbal + written)
• Ability to manage multiple customer projects, timelines, and requests simultaneously
• Proactive, self-managed, and capable of navigating ambiguity with confidence

Benefits

• Paid time off
• Remote work