Team Leader

The Operations Trading team provides fast, reliable and accurate service through five key front and back office departments; a range of both business and personal lines insurance. As a Team Leader, you will be responsible for managing a team of Insurance Experts in the customer experience centre to drive world class sales and service to Hiscox Customers.

Requirements

• Track record of coaching & developing people to achieve their full potential
• Authentic desire to deliver service excellence, with a customer obsessed mindset
• Strong organisation and prioritisation skills
• Resilient, able to manage under pressure and balance team and stakeholder demands
• Outstanding communication and interpersonal skills combined with a proven track record of relationship management
• Experience in delivering performance and managing productivity of others
• Strong influencing, negotiation and leadership skills
• Solution orientated with the ability to problem solve and drive continuous improvement
• Proficient in written and spoken English

Benefits

• Diversity and flexible working at Hiscox
• Hybrid ways of working to encourage a healthy work life balance