Customer Support Specialist - EMEA

As a Customer Service Representative at Holafly, you'll be the first point of contact for our travelers around the world, assisting customers through chat, email, and video calls, and delivering an outstanding experience by solving inquiries efficiently and providing clear, empathetic, and timely support in different languages.

Requirements

• Proven experience in customer service, BPO, Call center, or preferably in e-commerce, travel, and technology sectors.
• Strong communication skills in English C1, additional languages are a plus.
• Detail oriented and high customer orientation mindset.
• Empathy and active listening, adaptability, flexibility and a respectful attitude with customers and peers.
• Clear written and verbal communication
• Ability to work across multiple platforms, providing customer support through live chats, email and social media.
• Have previously embraced remote work, capable of working independently and self-motivated.
• Participate in on-going product training and process upskilling.
• Being adherent and flexible to internal processes and procedures.
• Eagerness to learn and adapt to new products, services, and tools.
• Basic knowledge of CRM systems and customer support software is a plus.
• Ability to work collaboratively with internal teams to improve workflows and customer experience.
• Flexible and proactive attitude, with a focus on delivering positive outcomes for customers.

Benefits

• Remote work
• Great company culture and international environment
• Education Bonus
• Paid time off to relax and recharge
• Highly-skilled teammates and lots of opportunities for growth, learning and development!