Country Operations Manager (m/w/d)

Country Operations Manager enables the company to achieve its mission by ensuring high-quality customer and operational processes in the respective country.

Requirements

• Demonstrated experience in leading multi-site operations or customer-oriented services
• Experience in leading and developing operational leaders
• Strong commercial and financial understanding, preferably with P&L responsibility
• Experience in collaborating with third-party providers or outsourced partners
• Experience in a regulated, service-oriented environment
• Comfortable working across borders and cultures
• Comprehensive understanding of customer service and operations standards
• Good commercial and financial knowledge, including P&L control and relevant KPIs
• Knowledge of partner and contract management
• Internationally recognized as a recognized operational expert in the respective country
• Builds and maintains a relevant external network regarding operations and growth

Benefits

• Great team spirit with excellent development and training opportunities
• Work equipment with Apple MacBook
• Additional health insurance from Hanse Merkur
• Contribution to occupational pension provision
• Flexible working hours
• Birthdays off