Breast and Skeletal Health Field Service Engineer - Denver, CO

We are growing and are thrilled to be recruiting in the Denver, CO area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products.

Requirements

• Responsible for the installation and service of Hologic products
• Establish and maintain a high level of customer satisfaction
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades
• Assist other Field Engineers as necessary
• Maintain a good customer service reputation
• Complete and submit all required paperwork on time and accurately
• Train customers on the basic operation and use of Hologic products
• Provide feedback to the District Manager concerning product performance anomalies
• Provide support at conventions, trade shows and customer trials
• Provide pre and post sales support
• Manage inventory, keep accurate records, and return unused and failed parts promptly
• Promote service contract offerings
• Manage the assigned territory in an organized fashion
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime
• Respond to customer inquiries in written form, in person, or via telephone as needed
• Escalate customer issues and unresolved product problems to service management