Guest Service Supervisor (m/w/d) Hospitality in Berlin
HOMARISBerlin, Germany
Posted December 2, 2025
Full Time
About the Company
HOMARIS stands for a new approach in the tourism industry: digitalized rental of apartments - feel at home in a foreign city.
Job Description
The Guest Service Supervisor will lead the existing Guest Service Supervisor team and take care of the operational threads of digital guest care. The role involves ensuring a smooth process for guest stays in the background and being the central contact person for global Guest Service Agents.
Requirements
- Work experience as a reservation employee, reservation agent/manager, call center agent, receptionist, or in a service-oriented industry
- Strong service mindset and ability to work at various times and in regular intervals
- Good organizational and communication skills
- Familiarity with software and digital solutions, ideally including booking platforms and property management systems
Benefits
- Flexible work for a balanced work-life balance
- Attractive employer contributions to pension provision
- Tax-free benefits
- Healthy lunch break
- Public transportation included
- Bicycle leasing
- Employee discounts
- Modern work equipment
- Free mental health coaching
- Exclusive industry benefits
- Regular team events
